Customer Success Manager
Keka HR is seeking a Customer Success Manager to drive product adoption and client satisfaction for their HR platform. The role involves managing client onboarding, conducting quarterly business reviews, and consulting with stakeholders to align product features with business needs. Candidates are expected to have 3-6 years of experience in B2B SaaS or HR operations with strong communication and problem-solving abilities. You will be responsible for ensuring clients get value from the Keka modules through training and proactive engagement.
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Experience
3-6 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Keka HR is seeking a Customer Success Manager to drive product adoption and client satisfaction for their HR platform. The role involves managing client onboarding, conducting quarterly business reviews, and consulting with stakeholders to align product features with business needs. Candidates are expected to have 3-6 years of experience in B2B SaaS or HR operations with strong communication and problem-solving abilities. You will be responsible for ensuring clients get value from the Keka modules through training and proactive engagement.
TAL's take
Solid mid-tier B2B SaaS company with a well-defined role scope and clear requirements for experience and skills.
The JD provides a very clear breakdown of responsibilities, required experience, and desired soft skills for a Customer Success role.
Must haves
- 3-6 years experience in B2B SaaS onboarding or Customer Success
- 3-6 years experience in business/HR consulting or HR operations
- Strong listening comprehension skills
- Effective written and verbal communication
- Ability to understand technical and non-technical problem statements
- Proven experience in building long-term client relationships
About the company
Established HR tech platform in India with significant customer base but lacks Tier 1 global/Indian unicorn pedigree.
Posts mentioning Keka HR
Has anyone used Keka HR previously?
Please share reviews - as a customer/employee, looking to consider it for my organization.
Hiring for revops at Keka HR
Hey viners, we are hiring at keka HR for roles in RevOps. This is a newly created function with a lot of ground to cover across process, systems, data and analytics. The pitch is to come onboard to productise revenue and make it predictable!! Link to apply: hr.keka.com/careers (role available across multiple functions)
How's Keka HR?
Anyone working there can share about work culture, teams, pay range etc?