Regional Manager, Customer Success - APAC
The Regional Customer Success Manager leads a team of Customer Success Managers at Elsevier, a global leader in information and analytics for science and health. The role focuses on driving regional retention, adoption, and growth by executing global strategy and fostering cross-functional collaboration. Responsibilities include coaching team members, managing regional strategy, and acting as an escalation point for customer issues. The successful candidate will leverage analytical skills to ensure operational excellence and consistent data reporting.
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Experience
Experience not specified
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
The Regional Customer Success Manager leads a team of Customer Success Managers at Elsevier, a global leader in information and analytics for science and health. The role focuses on driving regional retention, adoption, and growth by executing global strategy and fostering cross-functional collaboration. Responsibilities include coaching team members, managing regional strategy, and acting as an escalation point for customer issues. The successful candidate will leverage analytical skills to ensure operational excellence and consistent data reporting.
TAL's take
Stable global company with clear leadership scope, though lacks specific tech requirements.
Clear regional management role for customer success with well-defined leadership responsibilities.
Salaries at Elsevier
24.0 LPA average
Based on 1 Grapevine salary entries for Elsevier.
Other roles
6 - 8 years | Senior Software Engineer
24 LPA average
Range: 24 - 24 LPA
Must haves
- Experience managing Customer Success or Account Management teams in APAC region
- Ability to operate effectively within a matrixed, cross-functional organisation
- Excellent communication, leadership and stakeholder management skills
- Analytical mindset with ability to interpret data and drive insights
About the company
Established global information analytics company, not fitting the specific Tier-1 engineering list.