Junior Support Engineer - L1
Cloudesign is hiring a Junior Support Engineer to provide first-level support for business-critical applications in Mumbai. The role involves incident logging, troubleshooting Java or .NET applications, and executing MS SQL queries for issue analysis. Candidates should have a strong analytical mindset and familiarity with ITIL processes for incident management. The position requires effective communication skills to handle user updates and stakeholder management.
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Experience
3-6 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Cloudesign is hiring a Junior Support Engineer to provide first-level support for business-critical applications in Mumbai. The role involves incident logging, troubleshooting Java or .NET applications, and executing MS SQL queries for issue analysis. Candidates should have a strong analytical mindset and familiarity with ITIL processes for incident management. The position requires effective communication skills to handle user updates and stakeholder management.
TAL's take
Standard tier-2 support role with clearly defined technical requirements and incident management scope.
Very clear scope of responsibilities, specific technical stack for support, and defined incident management processes.
Must haves
- Basic understanding of Java or .NET applications
- Working knowledge of MS SQL queries
- Familiarity with application logs and monitoring
- Basic understanding of ITIL concepts
- Good verbal and written communication skills
Tools and skills
Nice to have: apis, web applications.
About the company
Established mid-stage software services company, default mid-tier.
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