Technical Support Expert - Level 1 - 260123-11
Kaseya is seeking a Technical Support Engineer to join their global team in Bengaluru, providing support for IT management and cybersecurity solutions. The role involves managing tickets via chat and phone while resolving complex technical issues related to OS, virtualization, and network infrastructure. Candidates should have 3-4 years of relevant support experience and hands-on skills in Windows/Linux environments and network troubleshooting. This is a 24/7 rotational shift role focused on maintaining customer satisfaction and system stability.
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Experience
3-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Kaseya is seeking a Technical Support Engineer to join their global team in Bengaluru, providing support for IT management and cybersecurity solutions. The role involves managing tickets via chat and phone while resolving complex technical issues related to OS, virtualization, and network infrastructure. Candidates should have 3-4 years of relevant support experience and hands-on skills in Windows/Linux environments and network troubleshooting. This is a 24/7 rotational shift role focused on maintaining customer satisfaction and system stability.
TAL's take
Solid role at a well-established international software company with clear defined scope and technical requirements.
The JD provides a precise, clearly defined technical stack and set of responsibilities appropriate for a L1 support role.
Must haves
- 3-4 years of experience in technical support
- Working knowledge of Linux, Unix, Windows, and macOS
- Experience with virtualization technologies like VMware and Hyper-V
- Troubleshooting skills for Windows Server and workstation hardware
- Experience with Active Directory, Group Policy, and ACLs
- Proficiency in network troubleshooting including TCP/IP, DNS, and DHCP
Tools and skills
Nice to have: comptia a+, comptia network+, comptia server+, comptia security+, microsoft certified azure administrator, red hat linux, vmware vcp, aws certified solutions architect.
About the company
Established global software company serving MSPs, but lacks the elite engineering brand status of Tier 1.
Posts mentioning Kaseya
Hiring! REFERRAL!
HIRING! New roles at Kaseya ! Grab the opportunity now. Apply through my referral link: 1. Integration Engineer : https://lnkd.in/gFPHRsmu 2. Lead Integration Engineer : https://lnkd.in/gY4Y4mRj 3. Sr Sales Strategy and Operations Analyst : https://lnkd.in/gv6-5FqQ 4. Product Manager II ( UK Based Role ) : https://lnkd.in/gdiGptJY #hiring ##jobalert #jobs #engineering #engineer #tech
Anyone have referral
I am currently seeking a new opportunity. With solid experience in managing IT infrastructure and delivering support in dynamic MSP environments, I believe my background aligns well with the requirements of this role. Currently, I am working at Computerbilities as a Senior System Administrator, and previously, I held the role of Senior Engineer at Kaseya. My expertise spans across Microsoft 365 tools—including Exchange, SharePoint, Intune MDM—along with hands-on experience in security software, RMM tools, ConnectWise Manage, backup solutions, and antivirus technologies.
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