Application Support Analyst
Switchfly is hiring an Application Support Analyst to maintain the reliability and performance of their SaaS travel and ecommerce platforms. The role involves resolving Level 1/2 incidents, monitoring production systems, and performing root cause analysis. Candidates must be proficient in SQL, cloud monitoring tools, and ticketing systems. The position requires a hybrid presence in Noida with rotating night shifts and on-call availability.
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Experience
2+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Switchfly is hiring an Application Support Analyst to maintain the reliability and performance of their SaaS travel and ecommerce platforms. The role involves resolving Level 1/2 incidents, monitoring production systems, and performing root cause analysis. Candidates must be proficient in SQL, cloud monitoring tools, and ticketing systems. The position requires a hybrid presence in Noida with rotating night shifts and on-call availability.
TAL's take
Solid mid-level support role at an established SaaS provider with clear responsibilities and technical expectations.
The JD clearly defines the scope, tier-1/2 support expectations, shift requirements, and necessary technical stack.
Must haves
- 2+ years experience in application support or related field
- Strong troubleshooting skills
- Comfort working with APIs, logs, and monitoring tools
- Proficiency in SQL
- Ability to work hybrid in Noida 3 days per week
- Willingness to work night shifts and on-call rotations
Tools and skills
Nice to have: rest apis, json, python, shell.
About the company
Established SaaS company, fits criteria for a mid-stage product organization.