Customer Operations Analyst
eClerx is a professional services company seeking a Customer Operations Analyst in Mani Majra. This role involves resolving customer queries, ensuring satisfaction, and analyzing operational workflows to identify improvements. Candidates must possess strong analytical, communication, and support service skills to collaborate effectively within cross-functional teams. The role focuses on maintaining high service standards and driving process optimization.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
eClerx is a professional services company seeking a Customer Operations Analyst in Mani Majra. This role involves resolving customer queries, ensuring satisfaction, and analyzing operational workflows to identify improvements. Candidates must possess strong analytical, communication, and support service skills to collaborate effectively within cross-functional teams. The role focuses on maintaining high service standards and driving process optimization.
TAL's take
Stable mid-tier company with a clearly defined operational role, though it lacks specific technical requirements or high-impact growth signals.
The role is clearly defined with specific responsibilities in support and operations, though it is general in nature.
Salaries at eClerx
9.0 LPA average
Based on 152 Grapevine salary entries for eClerx.
Finance
0 - 2 years | L12
2 LPA average
Range: 2 - 2 LPA
Other roles
0 - 2 years | L12
3 LPA average
Range: 2 - 10 LPA
Marketing
2 - 4 years | Entry level
6 LPA average
Range: 6 - 6 LPA
Research
2 - 4 years | Entry level
3 LPA average
Range: 3 - 3 LPA
Must haves
- Proficiency in Analytical Skills
- Experience in Customer Satisfaction
- Skills in Customer Support and Service
- Strong Communication abilities
- Ability to work collaboratively with cross-functional teams
About the company
eClerx is an established BPO and professional services company with a global presence, falling into the mid-tier professional services category.
Posts mentioning eClerx
Job market & recruiter
Hi everyone recently i have went interview with eclerx for there client as goldmansachs [soft dev role] i was fine as they are giving decent hike on current . After clearing interview she asked me to give every document to release the offer.I was ok and then she started asking every document from joining bonus credit to each sem marks along with my name in that and residential proof or what not. I was little resistive but still gave it as she was mentioning its bank and compliance. Today she mentioned she will release the offer knowingly i have to join the other org tomorrow. Now after reaching out couple of time she called back saying i had a call with super boss since pay is high i need to take one more client round. I see the email she used was correct and the profile of both hr were fine on linkedin but the way she behaved while expediting on document part and later saying its ok if you don’t want to join. I smell something cooking. Did this happened to you ? What do you think assuming supply of candidates are they preparing some database. Also what are the red flags you have seen these days
Fresher
I am fresher i got selected in 2 rounds for investment banking as financial analyst from eclerx company. Can you plz suggest me what Logical, technical questions they mostly ask in 3rd round..?
Help me to find job as a BBA finance fresher
1.Just graduated from BBA finance in April 2024 and I am unable to find a job in the finance sector and generally want to post like a financial analyst , I want to go into the investment banking sector.Any tips. 2.I also am preparing for an MBA but I want to do a job for 2 years before perceiving my MBA, I am living in Kalyan and unable to find a job for a financial analyst post as a fresher can anybody give me some tips or referral 3. My family is also telling me to prepare for the banking exam as I am not unable to get a job 4. My plan was to do a job for 2 years and then pursue an MBA in Norway can you please give me some tips for what I should do in this situation 5. My education qualification is that I just completed my BBA (finance) with 8.35 Cgpa 6. I am also not interested in accounts job because my account is weak I was in scinence student and did not have much interest in accounts in college I recently gave an interview for a financial analyst position in Eclerx in Navi Mumbai but was unable to crack the aptitude test Can you guys give me some tips for what I should pursue and what action I should take now, can you guys give me a referral I am willing to work in any company or startup