Senior Customer Success Manager
Genesys is seeking a Senior Customer Success Manager to join their team in India to foster long-term customer relationships and drive adoption of their AI-powered Experience Orchestration platform. The role involves managing a portfolio of customers, developing success plans, and coordinating with sales, renewals, and professional services teams to ensure business outcomes. Candidates must have extensive experience in technology-related customer success and familiarity with AI solutions and CRM tools. The position is a key contributor to driving retention and growth within the customer base.
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Experience
10+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Genesys is seeking a Senior Customer Success Manager to join their team in India to foster long-term customer relationships and drive adoption of their AI-powered Experience Orchestration platform. The role involves managing a portfolio of customers, developing success plans, and coordinating with sales, renewals, and professional services teams to ensure business outcomes. Candidates must have extensive experience in technology-related customer success and familiarity with AI solutions and CRM tools. The position is a key contributor to driving retention and growth within the customer base.
TAL's take
Solid role at a well-established global enterprise software firm with clear ownership of customer accounts and CX strategies.
The JD clearly defines the responsibilities, required experience, and cross-functional nature of the customer success role.
Must haves
- 10 years experience in a technology-related field
- Bachelor’s Degree in technology or business-related field
- Experience with CRM tools like Salesforce and Gainsight
- Familiarity with CX industry and technology
- Experience delivering AI/Digital solutions
- Strong relationship building and interpersonal skills
Tools and skills
About the company
Established enterprise software company with global presence and significant scale, though not categorized as a top-tier FAANG/unicorn tech brand.
Posts mentioning Genesys
[Thread] What are some examples of human craftsmanship that you appreciate?
I was at a fairly high end tailor today, and the sheer beauty in the art of crafting a perfect fitting suit is unparalleled. When I see a true master make the right knots and use chalk to measure on fabric, the beauty of peak human skill emanates from each motion. It made me realise that we might be doing something extremely interesting in our day jobs but it is extremely hard to showcase true human mastery in it. Suddenly, it dawns on you that although white collar jobs are paid well commensurate to the value they create, we seldom obtain skills that exhibit a similar level of craftsmanship. There is indeed true beauty in the creation of the perfect suit. Somehow, it is a reminder for us all that builders are the ultimate value creators. Enablers ensure value enrichment but you can’t enrich something until the genesis of value. And it is the death of human ingenuity if we become glorified file movers. Why are some examples of human craft that makes you awestruck? What are your thoughts on this post? Would love to hear you all out.
[Thread] Has anyone wondered how things got popular in the pre-Internet era? ✅
Think Tippy Tippy Tap or the Superman S, how is it that all of us remember them? Was just discussing with my SO, about how somethings during our school days were really popular but there was no Internet to purport virality. Even FLAMES or Truth/Dare. Like there has to be a genesis of these trends right? I can already imagine some kid coming up with ideas like this and they caught on so hard, that word of mouth travelled far and wide. Especially, something like Truth/Dare or Superman S, most kids in India know about it and it is a common cultural thing across the globe as well. What do you think? Does anything else come in mind?
Hyundai, Kia Recall 208,000 EVs Over Power Loss Issue
* Hyundai, Kia, and Genesis are recalling approximately 208,000 electric vehicles (EVs) in the US due to a potential power loss issue. * The problem is linked to the integrated charging control unit (ICCU), which could become damaged and stop charging the 12-volt battery, resulting in a loss of drive power. * The recall includes certain Ioniq 5 and Ioniq 6 models, three Genesis models, and about 62,872 Kia EV6 vehicles. Dealers will fix the issue at no cost. Source: [Techcrunch](https://techcrunch.com/2024/11/22/hyundai-and-kia-recall-208000-evs/)