Senior Business Support Specialist
This role involves supervising Customer Service Assistants at DSV, a global leader in transport and logistics. The specialist will manage order processing, customer rapport, and service performance metrics. The position requires expertise in operational compliance, reporting, and dangerous goods documentation. It is a critical supervisory role focused on maintaining SLAs and improving team efficiency in a high-volume warehouse environment.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
This role involves supervising Customer Service Assistants at DSV, a global leader in transport and logistics. The specialist will manage order processing, customer rapport, and service performance metrics. The position requires expertise in operational compliance, reporting, and dangerous goods documentation. It is a critical supervisory role focused on maintaining SLAs and improving team efficiency in a high-volume warehouse environment.
TAL's take
Solid global logistics provider with a clear supervisory scope, though lacking specific YOE and compensation details.
The JD provides a detailed list of daily operational tasks, reporting requirements, and team supervisory responsibilities.
Must haves
- Supervise Customer Service Assistants
- Ensure accurate and timely order processing
- Manage customer requirements and service issues
- Prepare KPI reports
- Manage Dangerous Goods Declaration and IMDG
Tools and skills
About the company
Global logistics firm with significant scale and operations, but not a tech-first industry leader.