Operations Team Lead
Foundever is seeking an Operations Team Lead for an international hospitality process based in Mumbai. The role involves managing teams in a chat or blended environment with a focus on attrition, shrinkage, and team performance. Candidates must possess prior team leadership experience in a customer service setting. Proficiency in MS Excel and strong communication skills are required for client management and reporting.
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Experience
1+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Foundever is seeking an Operations Team Lead for an international hospitality process based in Mumbai. The role involves managing teams in a chat or blended environment with a focus on attrition, shrinkage, and team performance. Candidates must possess prior team leadership experience in a customer service setting. Proficiency in MS Excel and strong communication skills are required for client management and reporting.
TAL's take
Established global company with clear operational scope, though role is standard BPO/customer service leadership.
Clear expectations and process requirements defined for a team lead role in a specific domain.
Must haves
- Minimum 1 year as a Team Leader
- Experience in Chat or Blended process
- Prior experience from Hospitality Process
- Strong in Excel & reporting
- Excellent communication skills
- People management & leadership skills
Tools and skills
About the company
Established global BPO/customer service company, default tier 2.
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