Service Delivery Manager
Kyndryl is seeking a Delivery Management Lead to manage IT service delivery and customer account success. The role involves leading teams through incident, problem, and change management processes while fostering growth and innovation. Candidates will leverage AIOps and automation to ensure reliable IT services for leading global businesses. This is a leadership position requiring strong client-facing skills and experience in managing diverse technical teams.
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Experience
5+ years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Kyndryl is seeking a Delivery Management Lead to manage IT service delivery and customer account success. The role involves leading teams through incident, problem, and change management processes while fostering growth and innovation. Candidates will leverage AIOps and automation to ensure reliable IT services for leading global businesses. This is a leadership position requiring strong client-facing skills and experience in managing diverse technical teams.
TAL's take
Solid role at a large, established global IT services provider with clear leadership scope and defined operational responsibilities.
Clear and coherent role description that defines the delivery management scope, though slightly broad in the range of technologies supported.
Salaries at Kyndryl
12.6 LPA average
Based on 45 Grapevine salary entries for Kyndryl.
Operations
0 - 2 years | L1
3 LPA average
Range: 3 - 4 LPA
Operations
2 - 4 years | 6B
4 LPA average
Range: 4 - 4 LPA
Operations
6 - 8 years | P5
7 LPA average
Range: 7 - 7 LPA
Information Technology
0 - 2 years | L1
5 LPA average
Range: 5 - 5 LPA
Must haves
- 5+ years of experience leading delivery teams
- Experience leading incident, problem and change management
- Proficiency in root cause analysis
- AIOps hands-on knowledge
- Automation and innovation-oriented mindset
- Experience in direct customer interaction
Tools and skills
Nice to have: six sigma, pmp, itil.
About the company
Kyndryl is a major global IT services company, falling into the established enterprise category.
Posts mentioning Kyndryl
Interview tips
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Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details
Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details