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All jobsOnsiteSupportb2b saas1-7 yearsjavascript
OnsiteMid Levelb2b saas

Product Specialist

PinnacleUGurugram, Haryana, IndiaPosted 18 May 2026

PinnacleU is hiring a Product Support Specialist in the B2B SaaS domain. The role involves managing customer queries across chat, email, and Slack while troubleshooting technical issues. Candidates are expected to have a technical background with knowledge of frontend basics and SaaS support experience. The position focuses on driving high CSAT scores and process efficiency within a night-shift onsite environment.

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Experience

1-7 years

Function

Support

Work mode

Onsite, India

Company

Tier 2

What you will work on

PinnacleU is hiring a Product Support Specialist in the B2B SaaS domain. The role involves managing customer queries across chat, email, and Slack while troubleshooting technical issues. Candidates are expected to have a technical background with knowledge of frontend basics and SaaS support experience. The position focuses on driving high CSAT scores and process efficiency within a night-shift onsite environment.

TAL's take

Quality 45/1004/5 clarityTier 2 company

Tier 2 company with a well-defined support scope, though shift requirements may limit appeal.

Clear responsibilities and technical expectations for a support role.

Must haves

  • 1-5 years experience in customer support
  • Understanding of JavaScript, HTML, and CSS
  • Strong communication skills
  • Bachelor's degree in a technology-related field
  • Experience in the SaaS industry

Tools and skills

javascripthtmlcss

About the company

unfamiliar company, default mid-tier

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