Customer Service Manager
International Workplace Group is seeking a Customer Service Manager to oversee site performance and operations in a flexible workspace environment. The role involves managing daily site activities, solving operational challenges, providing tours, and driving sales to existing customers. Candidates should have experience in team leadership and a strong focus on delivering world-class customer service. This position requires an ownership mindset and commercial awareness to maintain site quality and business growth.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
International Workplace Group is seeking a Customer Service Manager to oversee site performance and operations in a flexible workspace environment. The role involves managing daily site activities, solving operational challenges, providing tours, and driving sales to existing customers. Candidates should have experience in team leadership and a strong focus on delivering world-class customer service. This position requires an ownership mindset and commercial awareness to maintain site quality and business growth.
TAL's take
Stable global company with clear ownership, but the role is essentially a local site management position with limited technical depth.
The role is clearly defined as a site-based operations and customer success management position with consistent expectations.
Must haves
- Experience delivering against targets
- Experience leading a small team
- Strong sales and commercial skills
- Passionate about customer service
- Resilience and ownership mindset
About the company
IWG is an established global leader in the flexible workspace industry with thousands of locations, fitting the criteria for an established product-driven organization.