Customer Service Representative
TDCX is seeking a Customer Service Representative in Singapore to provide support across multiple communication channels. The role involves identifying customer needs, resolving issues, and maintaining high satisfaction standards within a global BPO environment. Candidates should have a diploma or degree and be comfortable navigating multiple computer systems. The position offers opportunities for career growth and professional development.
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Experience
0-2 years
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
TDCX is seeking a Customer Service Representative in Singapore to provide support across multiple communication channels. The role involves identifying customer needs, resolving issues, and maintaining high satisfaction standards within a global BPO environment. Candidates should have a diploma or degree and be comfortable navigating multiple computer systems. The position offers opportunities for career growth and professional development.
TAL's take
Stable global BPO role with standard responsibilities, suitable for entry-level applicants.
The JD is clear about the responsibilities and requirements for a standard customer service role.
Must haves
- Diploma or Bachelor's Degree in any field
- Strong time management skills
- Ability to multi-task and tailor responses
- Strong communicator with effective listening and empathy
- Excellent verbal and written communication skills in English and supporting language
Tools and skills
About the company
TDCX is a large, established global BPO firm but not a top-tier product company.