Quality Service Manager - Expression of Interest
The Quality Service Manager at Cushman & Wakefield is responsible for managing all inbound enquiries and feedback through official channels. The role involves performing first-email resolutions, tracking cases, and escalating complex matters to relevant departments. The position requires adherence to strict service level agreements, SOP documentation, and data privacy protocols. Success is measured through timely response rates and the preparation of monthly performance reports.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Quality Service Manager at Cushman & Wakefield is responsible for managing all inbound enquiries and feedback through official channels. The role involves performing first-email resolutions, tracking cases, and escalating complex matters to relevant departments. The position requires adherence to strict service level agreements, SOP documentation, and data privacy protocols. Success is measured through timely response rates and the preparation of monthly performance reports.
TAL's take
Tier 2 established global firm, but role appears to be a back-office administrative or support function rather than a high-impact engineering or business role.
The JD provides a highly specific set of operational tasks, email handling standards, and reporting requirements, leaving little ambiguity regarding daily duties.
Salaries at Cushman & Wakefield
9.7 LPA average
Based on 3 Grapevine salary entries for Cushman & Wakefield.
Other roles
0 - 2 years | L1
7 LPA average
Range: 7 - 7 LPA
Operations
4 - 6 years
15 LPA average
Range: 15 - 15 LPA
Other roles
6 - 8 years
7 LPA average
Range: 7 - 7 LPA
Must haves
- Manage inbound emails and feedback via official channels
- Perform First Email Resolution within 3 working days
- Log cases in tracking system with status updates
- Escalate unresolved issues within 0.5 working days
- Prepare monthly tracking and performance reports
- Ensure compliance with data protection and confidentiality requirements
About the company
Global commercial real estate services firm with substantial scale.