Community Relationship Senior Executive / Assistant Manager, ServiceSG, PSD
The Public Service Division (Singapore) is seeking a Community Relationship Executive to manage operations at ServiceSG Centres. The role involves delivering excellent customer service, promoting digital literacy, and providing administrative support for government e-services. You will act as the face of the Public Service, handling service requests and addressing feedback to improve citizen experience. The position requires adaptability and a service-oriented mindset in a fast-paced environment.
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Experience
Experience not specified
Function
Administrative
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Public Service Division (Singapore) is seeking a Community Relationship Executive to manage operations at ServiceSG Centres. The role involves delivering excellent customer service, promoting digital literacy, and providing administrative support for government e-services. You will act as the face of the Public Service, handling service requests and addressing feedback to improve citizen experience. The position requires adaptability and a service-oriented mindset in a fast-paced environment.
TAL's take
Stable government role with clear mission, though specific technical requirements are absent, focusing on operations and customer service.
The role has a clear operational mandate, though it is not a technical role and lacks a defined technology stack.
Must haves
- Excellent customer service skills for diverse government e-services
- Ability to work 5-day rostered shifts including weekends
- Strong verbal communication skills
- Ability to handle service requests and policy explanations
- Experience in operational, administrative, and logistical support
About the company
Government body managing public services, considered stable and well-established institution.
Posts mentioning Public Service Division (Singapore)
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Transition from service to product
Is it worth doing a product management course from masai for 6 months? Does it actually help you transition into a product role? I’m currently in a service based role in a public policy field with 4+ years of experience. Has anyone transitioned to one and can you please share your experience? I'm really confused and any guidance would be great :)
public announcements to hold accountabilities in the company = all hands meet