Director of Operations (Voice & Chat Process)
Sutherland is seeking a Director of Operations to oversee voice and chat processes for a key Banking and Financial Services account in Hyderabad. The role involves managing operations for a team of 500+ FTEs, including operational planning, performance management, and client engagement. Candidates must possess significant experience in global contact center operations and a strong background in operational analytics. The position requires working night shifts to align with North American client operations.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
14+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Sutherland is seeking a Director of Operations to oversee voice and chat processes for a key Banking and Financial Services account in Hyderabad. The role involves managing operations for a team of 500+ FTEs, including operational planning, performance management, and client engagement. Candidates must possess significant experience in global contact center operations and a strong background in operational analytics. The position requires working night shifts to align with North American client operations.
TAL's take
Role has clear scope and leadership responsibility at a large, established global firm, though the domain is broad operations.
The JD is very clear about the functional responsibilities, scale (500+ FTEs), and the specific industry vertical (Banking & Financial Services).
Salaries at Sutherland
12.3 LPA average
Based on 15 Grapevine salary entries for Sutherland.
Operations
2 - 4 years | L2
4 LPA average
Range: 4 - 4 LPA
Operations
4 - 6 years | L2
4 LPA average
Range: 4 - 4 LPA
Other roles
0 - 2 years | L2
9 LPA average
Range: 9 - 9 LPA
Other roles
2 - 4 years | L2
7 LPA average
Range: 6 - 8 LPA
Must haves
- 14+ years managing global contact center operations
- Experience with Banking & Financial Services clients
- Strong operational analytics and KPI management skills
- Experience leading multi-site or global teams
- Excellent communication and executive-level presentation skills
About the company
Sutherland is a well-established global business process transformation company with significant scale.
Posts mentioning Sutherland
I have total 10 years and have switched more often. I have worke in Sutherland, Lenovo, Dell, IBM, Nutanix, Confluent and now a new company
How's technical support role in Sutherland and what will be the package
Smriti Mandhana's Record Century in Vain as India Falls to Australia
- Smriti Mandhana scored a brilliant 105 off 109 balls, marking her fourth ODI century this year, but India lost to Australia by 83 runs in the third ODI at Perth. - Despite Mandhana's efforts, India collapsed from 189/3 to 210 all-out, with little support from other batters. - Annabel Sutherland's 110 and Ashleigh Gardner's all-round performance (50 runs, 5 wickets) led Australia to a 298/6 total, securing a 3-0 series whitewash. Source: [Hindustan Times](https://www.hindustantimes.com/cricket/smriti-mandhana-achieves-massive-world-record-with-century-against-australia-but-fails-to-avoid-indias-0-3-whitewash-101733924049020.html), [The Times Of India](https://timesofindia.indiatimes.com/sports/cricket/news/smriti-mandhanas-hundred-goes-in-vain-as-india-suffer-0-3-odi-series-whitewash-against-australia/articleshow/116217382.cms)