Team Lead – Quality Assurance (International Voice Process)
Harmony United Medsolutions is seeking a Team Lead for Quality Assurance within their international voice process for the healthcare industry. The role involves managing and mentoring a QA team, auditing customer support interactions, and defining quality metrics to ensure service standards. Candidates must have a master's degree and at least five years of international voice experience, including two years in a leadership capacity. This is an onsite role based in Hyderabad requiring night shift availability.
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Experience
5+ years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 3
What you will work on
Harmony United Medsolutions is seeking a Team Lead for Quality Assurance within their international voice process for the healthcare industry. The role involves managing and mentoring a QA team, auditing customer support interactions, and defining quality metrics to ensure service standards. Candidates must have a master's degree and at least five years of international voice experience, including two years in a leadership capacity. This is an onsite role based in Hyderabad requiring night shift availability.
TAL's take
Established mid-stage service company, but role is standard QA leadership in a non-tech core domain.
Well-defined responsibilities, clear experience prerequisites, and specific industry context provided.
Must haves
- Master’s degree
- 5+ years of international voice experience
- 2+ years experience in international voice calling quality assurance
- 2+ years experience as a manager or team lead
- Extensive experience in quality assurance
Tools and skills
About the company
Small healthcare management service provider with limited eng-centric public footprint.