Lead Specialist - Survey Administration
Mercer is seeking a Lead Specialist for Survey Administration to join their Client Engagement Team in Gurugram. This hybrid role involves supporting consultants by managing client queries, handling contracts, and delivering exceptional service to ensure client satisfaction. Candidates are expected to have a minimum of 4 years of experience and proficiency in Microsoft Office tools. The role serves as a vital liaison, allowing consultants to focus on high-level business development.
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Experience
4+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Mercer is seeking a Lead Specialist for Survey Administration to join their Client Engagement Team in Gurugram. This hybrid role involves supporting consultants by managing client queries, handling contracts, and delivering exceptional service to ensure client satisfaction. Candidates are expected to have a minimum of 4 years of experience and proficiency in Microsoft Office tools. The role serves as a vital liaison, allowing consultants to focus on high-level business development.
TAL's take
Solid role at a well-regarded global consultancy firm providing professional growth and structure.
Clear and well-defined scope focusing on consulting support and client engagement tasks.
Must haves
- Bachelor's or postgraduate degree
- Minimum 4 years of client support or consulting experience
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong problem-solving and interpersonal skills
Tools and skills
About the company
Global professional services firm with a strong reputation, but not a tech-first product company.
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