Support Lead L2
IDfy is seeking a Support Lead to oversee L2/L3 production support for their B2B SaaS platform. The role involves hands-on troubleshooting of complex issues, managing incident flows, and leading a team through active coaching. The ideal candidate will have extensive experience with cloud-native architectures, Kubernetes, and various backend technologies. This position acts as a key technical escalation point while driving stability and automation improvements.
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Experience
10+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
IDfy is seeking a Support Lead to oversee L2/L3 production support for their B2B SaaS platform. The role involves hands-on troubleshooting of complex issues, managing incident flows, and leading a team through active coaching. The ideal candidate will have extensive experience with cloud-native architectures, Kubernetes, and various backend technologies. This position acts as a key technical escalation point while driving stability and automation improvements.
TAL's take
Solid senior leadership role at an established B2B SaaS company with clear scope and technical depth.
Very clear responsibilities, team structure, and technical requirements provided.
Salaries at IDfy
20.4 LPA average
Based on 13 Grapevine salary entries for IDfy.
Product Management
0 - 2 years | Fresher
10 LPA average
Range: 10 - 10 LPA
Engineering
0 - 2 years | Fresher
8 LPA average
Range: 8 - 8 LPA
Research
2 - 4 years | Fresher
12 LPA average
Range: 12 - 12 LPA
Product Management
2 - 4 years | Fresher
9 LPA average
Range: 9 - 9 LPA
Must haves
- 10+ years experience in production support for cloud-based SaaS
- Proficiency with ELK stack and production troubleshooting
- Experience troubleshooting logs, databases, dashboards, and messaging queues
- Strong L2/L3-level technical expertise
- Demonstrated experience leading an L2/L3 support team
- Hands-on people management experience
Tools and skills
About the company
Established Indian regtech/SaaS company, not globally categorized as Tier 1.
Posts mentioning IDfy
Company Review:IDfy
I am interviewing with IDfy and wanted to understand from the viners about the company, the founder and general culture scenario for the company.
Company review - IDFy
Currently interviewing for the role of Senior ML Engineer at a Mumbai based startup called IDFy. Interviews were quite good, however I’m getting mixed reviews of IDFy via Glassdoor and ambitionbox. So thought of asking here.
Any idea about IDfy. How is the company? Work life balance? Work environment?