Knowledge Management & Operations Lead - Singapore
Plaud is seeking a Knowledge Management & Operations Lead to build a world-class knowledge ecosystem for their AI-powered productivity platform. The role involves optimizing SOPs, maintaining knowledge bases, and integrating AI into customer service systems. Candidates must have 5 years of experience in knowledge architecture and strong communication skills in English and Chinese. This role offers the chance to define AI-human interaction paradigms in a high-growth, profitable environment.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Plaud is seeking a Knowledge Management & Operations Lead to build a world-class knowledge ecosystem for their AI-powered productivity platform. The role involves optimizing SOPs, maintaining knowledge bases, and integrating AI into customer service systems. Candidates must have 5 years of experience in knowledge architecture and strong communication skills in English and Chinese. This role offers the chance to define AI-human interaction paradigms in a high-growth, profitable environment.
TAL's take
Strong growth trajectory and clear mission at a profitable AI startup; scope is well-defined despite being a relatively new market player.
Very clear responsibilities focused on knowledge base architecture and AI-driven support operations.
Must haves
- 5 years experience in knowledge management or content operations
- Strong logical thinking skills
- Professional writing skills
- Native English writing skills
- Chinese verbal communication proficiency
Tools and skills
Nice to have: semantic search, automated q&a.
About the company
High-growth AI productivity startup with significant revenue, but lacks the established long-term engineering brand of Tier 1 giants.
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