Hospitality Domain - Customer Technical Support Analyst (Opera Cloud/Micros)

Oracle is seeking a Customer Technical Support Analyst to join their hospitality support organization. The role involves managing customer inquiries, troubleshooting system and application issues, and maintaining high service quality in a fast-paced environment. Candidates require experience in support roles, basic networking knowledge, and strong communication skills. The position operates on a shift-based schedule to serve a global customer base.

• Bachelor's degree
• 2–5 years of experience in customer or technical support
• Strong customer service and communication skills
• Basic knowledge of databases, operating systems, and networking concepts
• Experience in internet troubleshooting and issue diagnosis
• Ability to manage multiple tasks and work under pressure
• Willingness to work in shifts including weekends

Nice to have: oracle/micros products, oracle financials, service tools, electronic support systems, ticketing systems, case management systems.

Oracle is a global enterprise software leader and a major Tier 1 technology company.