Jobs on TAL
All jobsOnsiteSupportgeneral software5+ years
OnsiteSenior Managergeneral software

AVP, Senior Customer Relations Manager, Customer Centre, Group CSH, Group COO

DBS BankSingaporePosted 18 May 2026

This role involves managing the Customer Relations team at DBS Bank to ensure high service standards are met. The incumbent will oversee daily operations, manage KPIs and SLAs, and identify root causes for customer complaints. The role requires a candidate with significant experience in telephony operations, complaint management, and team leadership. The position reports to the Deputy Head of Customer Relations and supervises a team of up to 12 officers.

Matched by TAL

50k new jobs listed every day. Install TAL to find more jobs like this.

Install TAL

Experience

5+ years

Function

Support

Work mode

Onsite, Singapore

Company

Tier 2

What you will work on

This role involves managing the Customer Relations team at DBS Bank to ensure high service standards are met. The incumbent will oversee daily operations, manage KPIs and SLAs, and identify root causes for customer complaints. The role requires a candidate with significant experience in telephony operations, complaint management, and team leadership. The position reports to the Deputy Head of Customer Relations and supervises a team of up to 12 officers.

TAL's take

Quality 60/1004/5 clarityTier 2 company

Stable role at a major established banking institution with clear management responsibilities.

Clear focus on customer relations and operations management within a banking context.

Must haves

  • Min 5 years experience managing telephony operations or online services
  • Experience managing complaints across large customer base
  • Experience in managing senior management and regulators
  • Experience in Process Improvement Events
  • Experience in leading a team of officers

About the company

DBS Bank is a large, established multinational banking corporation.

Posts mentioning DBS Bank

Parkinsons doesnt just breaks bodies- It breaks family

Yesterday was World Parkinsons Day. I want to share my mother’s journey-a story of pain, resilience & how Parkinson’s changed everything for our small family. We are a family of three-my father, mother, and me. We struggled financially throughout my childhood. But my parents never gave up. They made sure I got a good education, no matter the cost. When I finally got a job, I thought our hardships were over. I could finally support them, build my career, and let them rest after years of sacrifice. But that peace didn’t last long. Parkinson’s entered our lives. My mom is just 48. Diagnosed 36 months ago. No tremors-chronic pain, severe stiffness, her fingers curling backward, and involuntary movements from the medication. It’s not the Parkinson’s people typically imagine. She’s a pure vegetarian, never smoked or drank—just lived a simple, quiet life. Now she’s in constant discomfort, with good days becoming rare. And watching that is unbearable. I work in a big company and had all my hopes on corporate insurance. But then came the shock, Parkinson's treatment for employee parents isn't covered. That one clause shattered me. Parkinson's mostly affects the elderly. If parents aren't covered, what's even the point of including the disease in the policy? It's disheartening to know the system fails where it's needed most. Doctors suggested Deep Brain Stimulation (DBS) as the best shot for improvement. But the cost runs into lakhs - completely unaffordable for a middle-class family like ours. Even my PF withdrawal won't cover 5% of it. I'm doing everything I can-but the emotional and financial toll is huge. It's affecting my career, my mental health, and my ability to focus. I carry the weight of feeling helpless every single day. Parkinson's isn't just a neurological disorder. It's pain. It's watching your mother suffer while being unable to help. It's fighting a system that turns away when you need it the most. We're not asking for sympathy. We're asking for awareness, for policy change, and for dignity-for patients and caregivers.

Healthcare114

What is a good native framework for a react dev to learn in terms of jobs

I have 7 years of experience and most of it is in react I have food experience in node and a few dbs I wanted to pick something native language as I am seeing web being replaced by native in my own company My options were native android (kotlin) Flutter React native Ii know react native will be easier since I have react web experience but I want to know which of these will give me the best chance of getting a job

Software Engineers82

Parkinsons doesnt just breaks bodies- It breaks family

Yesterday was World Parkinsons Day. I want to share my mother’s journey-a story of pain, resilience & how Parkinson’s changed everything for our small family. We are a family of three-my father, mother, and me. We struggled financially throughout my childhood. But my parents never gave up. They made sure I got a good education, no matter the cost. When I finally got a job, I thought our hardships were over. I could finally support them, build my career, and let them rest after years of sacrifice. But that peace didn’t last long. Parkinson’s entered our lives. My mom is just 48. Diagnosed 36 months ago. No tremors but chronic pain, severe stiffness, her fingers curling backward, and involuntary movements from the medication. It’s not the Parkinson’s people typically imagine. She’s a pure vegetarian, never smoked or drank—just lived a simple, quiet life. Now she’s in constant discomfort, with good days becoming rare. And watching that is unbearable. I work in a big company and had all my hopes on corporate insurance. But then came the shock— Parkinson's treatment for employee parents isn't covered. That one clause shattered me. Parkinson's mostly affects the elderly. If parents aren't covered, what's even the point of including the disease in the policy? It's disheartening to know the system fails where it's needed most. Doctors suggested Deep Brain Stimulation (DBS) as the best shot for improvement. But the cost runs into lakhs - completely unaffordable for a middle-class family like ours. Even my PF withdrawal won't cover 5% of it. I'm doing everything I can-but the emotional and financial toll is huge. It's affecting my career, my mental health, and my ability to focus. I carry the weight of feeling helpless every single day Parkinson's isn't just a neurological disorder. It's pain. It's watching your mother suffer while being unable to help. It's fighting a system that turns away when you need it the most. We're not asking for sympathy. We're asking for awareness, for policy change, and for dignity-for patients and caregivers.

Confessions91