Tech Process Specialist (Marketing Operations) - Marketing
The Google Operations Center is seeking a Marketing Operations Specialist to manage incoming support requests for internal platforms. You will be responsible for ticket triage, maintaining SOP hygiene, and resolving technical queries to protect engineering resources. The role requires strong technical skills in HTML, CSS, SQL, and Google Appscript, alongside familiarity with internal ticketing systems. This position offers exposure to global campaign lifecycle support within a Tier 1 environment.
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Experience
5+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
The Google Operations Center is seeking a Marketing Operations Specialist to manage incoming support requests for internal platforms. You will be responsible for ticket triage, maintaining SOP hygiene, and resolving technical queries to protect engineering resources. The role requires strong technical skills in HTML, CSS, SQL, and Google Appscript, alongside familiarity with internal ticketing systems. This position offers exposure to global campaign lifecycle support within a Tier 1 environment.
TAL's take
High caliber due to association with a Tier 1 company and a well-defined operational scope.
The JD clearly defines the role, specific tools (Buganizer, GNP, etc.), and daily operational responsibilities.
Salaries at Google Operations Center
21.2 LPA average
Based on 2 Grapevine salary entries for Google Operations Center.
Other roles
6 - 8 years | Senior Analyst
10 LPA average
Range: 10 - 10 LPA
Other roles
12 - 14 years | L6
32 LPA average
Range: 32 - 32 LPA
Must haves
- 5+ years in Marketing Operations, Technical Support, or Campaign Management
- Experience in ticket triage and maintaining SLA hygiene
- Advanced proficiency in HTML and CSS
- Ability to execute Google Appscript for process automation
- Intermediate proficiency in SQL
- Bachelor's degree in Computer Science, IT, Engineering, or related field
Tools and skills
About the company
Google Operations Center is a key internal operations arm of a Tier 1 global company.
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