Operations Manager
TELUS Digital is hiring an Operations Manager in Noida to oversee contact center transitions, SLAs, and team performance. The role requires driving process improvements, managing client communications, and ensuring service excellence within an ISP-focused environment. Candidates must possess strong analytical skills and proficiency in SQL and MS Office. This is an onsite management role focused on operational efficiency and employee development.
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Experience
3-7 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
TELUS Digital is hiring an Operations Manager in Noida to oversee contact center transitions, SLAs, and team performance. The role requires driving process improvements, managing client communications, and ensuring service excellence within an ISP-focused environment. Candidates must possess strong analytical skills and proficiency in SQL and MS Office. This is an onsite management role focused on operational efficiency and employee development.
TAL's take
Established global company with clear operational scope and well-defined management responsibilities, though focused on contact center BPO operations.
Crisp JD outlining specific operational, SLA, and team management responsibilities for a contact center environment.
Salaries at TELUS Digital
4.0 LPA average
Based on 2 Grapevine salary entries for TELUS Digital.
Other roles
0 - 2 years
3 LPA average
Range: 3 - 3 LPA
Other roles
2 - 4 years
5 LPA average
Range: 5 - 5 LPA
Must haves
- 3-7+ years of relevant work experience
- 2 years experience in customer service management
- Proficiency in MS Office and SQL
- Excellent communication and analytical skills
- Ability to handle difficult client situations
Tools and skills
Nice to have: six sigma, kaizen, lean.
About the company
Global B2B services company providing CX transformation and AI solutions, falling under established mid-to-large product/service organizations.
Posts mentioning TELUS Digital
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