Customer Service Executive - Cloud & Security Customer Service Operations
Tata Communications is hiring a Customer Service Executive to manage cloud and security customer operations. The role involves troubleshooting system issues, resolving customer queries, and maintaining SLAs in a 24x7 environment. Candidates must have a foundational understanding of networking concepts such as OSI model, IP routing, and subnetting. This position is based in Pune and requires strong problem-solving skills.
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Experience
0-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tata Communications is hiring a Customer Service Executive to manage cloud and security customer operations. The role involves troubleshooting system issues, resolving customer queries, and maintaining SLAs in a 24x7 environment. Candidates must have a foundational understanding of networking concepts such as OSI model, IP routing, and subnetting. This position is based in Pune and requires strong problem-solving skills.
TAL's take
Solid established company with a defined operational scope for early-career support professionals.
Clear operational responsibilities and specific technical domain knowledge requirements provided.
Salaries at Tata Communications
19.1 LPA average
Based on 41 Grapevine salary entries for Tata Communications.
Engineering
0 - 2 years | B2-1
6 LPA average
Range: 2 - 8 LPA
Other roles
0 - 2 years | B2-1
6 LPA average
Range: 5 - 10 LPA
Engineering
2 - 4 years | B3-2
7 LPA average
Range: 7 - 7 LPA
Other roles
2 - 4 years | B3-2
19 LPA average
Range: 8 - 36 LPA
Must haves
- Graduate degree
- 0-4 years of experience
- Understanding of OSI Model
- Knowledge of Basic IP/Routing
- Understanding of Subnetting and NAT
- Customer service support experience in 24x7 environments
Tools and skills
About the company
Established global telecommunications and enterprise services provider with significant scale.
Posts mentioning Tata Communications
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Tata Comm CEO on Trump Effect and AI Growth
- Tata Communications is closely monitoring the impact of Trump's initial policies but remains optimistic about business sentiment. - The company is focusing on AI cloud business, engaging with startups and enterprises, and bringing in external investors for its SaaS subsidiary, NetFoundry. - Tata Comm is also reviewing its international subsidiaries to streamline structure for future acquisitions. Source: [Inc42](https://www.moneycontrol.com/news/business/too-early-to-assess-trump-effect-but-a-trade-war-is-unlikely-says-tata-comm-ceo-12917486.html)