TEAM LDER CASH PAYMS AND RECS

HSBC is seeking an experienced Team Leader for Cash Payments and Reconciliations in their global operations center. The role involves managing day-to-day transaction processes, driving quality initiatives, and overseeing team performance to ensure service excellence. Key responsibilities include handling customer inquiries, ensuring internal control compliance, and managing operational risks within payment workflows. Candidates should possess strong analytical skills and technical familiarity with proprietary payment systems like GWIS, TLM, and GPI.

• Experience in a processing environment
• Exposure to payments processing
• Understanding of payments workflow
• Knowledge of GWIS, HUB, GPI, TLM, GMG, GPS, On Demand
• Analytical and data mining skills
• Fluent English communication skills

Global financial services firm with extensive operations, though this specific role is in a regional processing center.