Customer Service Associate in OKHLA
Andaaz Fashion is an e-commerce company specializing in ethnic fashion wear with a global presence. This role involves handling customer queries across various communication channels, including calls, emails, and chats. The associate will manage order-related tasks such as tracking, returns, and cancellations while coordinating with internal teams. It is an entry-level support position based in Okhla, New Delhi.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Andaaz Fashion is an e-commerce company specializing in ethnic fashion wear with a global presence. This role involves handling customer queries across various communication channels, including calls, emails, and chats. The associate will manage order-related tasks such as tracking, returns, and cancellations while coordinating with internal teams. It is an entry-level support position based in Okhla, New Delhi.
TAL's take
Standard entry-level support role for a specialized e-commerce brand.
Well-defined customer support responsibilities for an e-commerce platform.
Must haves
- Handle customer queries via calls, emails, and chats
- Manage order-related requests like tracking, returns, exchanges, and cancellations
- Provide accurate, timely, and professional support
- Coordinate with internal teams for order processing
About the company
Established e-commerce company with global reach, but lacks flagship eng-brand status.