Application Tech Support Practitioner
This role at Accenture involves acting as the primary interface between clients and application systems. Responsibilities include providing technical support via voice channels, troubleshooting software and hardware issues, and managing client service requests. The role requires proficiency in French and a solid background in service desk operations. You will be expected to resolve technical issues independently and maintain high client satisfaction standards.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role at Accenture involves acting as the primary interface between clients and application systems. Responsibilities include providing technical support via voice channels, troubleshooting software and hardware issues, and managing client service requests. The role requires proficiency in French and a solid background in service desk operations. You will be expected to resolve technical issues independently and maintain high client satisfaction standards.
TAL's take
Stable global firm role with well-defined, though generic, support responsibilities and clear requirements.
The role is clearly defined as a support practitioner position with specific language and technical requirements.
Salaries at Accenture
12.7 LPA average
Based on 5,654 Grapevine salary entries for Accenture.
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6 LPA average
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Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Must haves
- 2+ years experience in service desk management
- Proficiency in service desk voice support
- Fluency in French language
- Experience in troubleshooting software and hardware
- Knowledge of remote desktop applications
Tools and skills
About the company
Accenture is a large global consultancy and professional services firm.
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