Customer Success Analyst
Krishna Jewellers Pearls & Gems Private Limited is hiring a Customer Success Analyst to manage outbound customer engagement and data operations. The role focuses on high-volume calling, CRM maintenance, and driving customer satisfaction metrics like FCR and NPS. Candidates must be fluent in English, Hindi, and Telugu and have experience in outbound customer interactions. This position is based onsite in Jubilee Hills, Hyderabad.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 3
What you will work on
Krishna Jewellers Pearls & Gems Private Limited is hiring a Customer Success Analyst to manage outbound customer engagement and data operations. The role focuses on high-volume calling, CRM maintenance, and driving customer satisfaction metrics like FCR and NPS. Candidates must be fluent in English, Hindi, and Telugu and have experience in outbound customer interactions. This position is based onsite in Jubilee Hills, Hyderabad.
TAL's take
Low tier company, entry-level customer support role with high-volume calling requirements.
Highly specific job responsibilities centered on outbound calling and CRM management within a retail context.
Must haves
- 1-3 years of outbound calling experience
- Fluent in English, Hindi, and Telugu
- Graduate degree
- Strong customer service and relationship-building abilities
- Basic knowledge of CRM tools
Tools and skills
About the company
Regional retail jewelry brand, does not meet criteria for tier 1 or 2.