Customer Service Specialist | Everyday Goods - Distribution
GMG is looking for a Customer Service Specialist to oversee the support team within their Everyday Goods - Food division. The role involves managing the full order lifecycle, resolving complex inquiries, and driving process automation using SAP. Candidates are expected to have experience with Modern Trade clients and strong operational proficiency in Excel. This position focuses on team mentorship and maintaining service excellence across supply chain workflows.
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Experience
3-4 years
Function
Support
Work mode
Onsite, United Arab Emirates
Company
Tier 2
What you will work on
GMG is looking for a Customer Service Specialist to oversee the support team within their Everyday Goods - Food division. The role involves managing the full order lifecycle, resolving complex inquiries, and driving process automation using SAP. Candidates are expected to have experience with Modern Trade clients and strong operational proficiency in Excel. This position focuses on team mentorship and maintaining service excellence across supply chain workflows.
TAL's take
Role is well-defined and stable within a established global conglomerate, though it sits within a traditional retail/distribution context.
The JD clearly defines the operational scope, systems (SAP), and responsibilities expected in the Modern Trade context.
Must haves
- 3-4 years experience in customer service with Modern Trade clients
- Experience with LPO, Sales Order processing, and Outbound Delivery printing
- Hands-on experience with SAP
- Knowledge of document attachment and warehouse handover processes
- Proficiency in Microsoft Excel
Tools and skills
Nice to have: arabic language.
About the company
Established global retail and distribution company with a long history, though not a top-tier tech-focused unicorn.