BPO Senior Director
NTT DATA North America is hiring a Senior Director to lead operations within their telecom vertical. The role involves designing long-term commercial strategies, managing cross-functional teams, and driving operational excellence and financial results. The ideal candidate will have extensive experience in telecom customer service, retention, and business development. You will guide direct reports to execute strategic initiatives and manage key global stakeholder relationships.
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Experience
15+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
NTT DATA North America is hiring a Senior Director to lead operations within their telecom vertical. The role involves designing long-term commercial strategies, managing cross-functional teams, and driving operational excellence and financial results. The ideal candidate will have extensive experience in telecom customer service, retention, and business development. You will guide direct reports to execute strategic initiatives and manage key global stakeholder relationships.
TAL's take
Strong leadership role at an established global IT consultancy with clear scope for operational strategy and team leadership.
Role requirements and scope are well-defined for a senior leadership position, though specific technical tools are not listed as it is an operations role.
Must haves
- 15+ years relevant experience
- 10+ years business development and leadership experience
- Telcom industry vertical expertise
- Experience in CX, customer service, and retention
- Expert negotiation and presentation skills
About the company
Established global IT services and consulting firm.
Posts mentioning NTT DATA North America
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me