Principal Customer Success Specialist - Gen AI, Customer Success Center of Excellence
AWS is seeking a Principal Customer Success Specialist to drive enterprise adoption of Amazon Quick and generative AI platforms. The role involves designing transformation methodologies, enabling partner ecosystems, and influencing product roadmaps through strategic customer insights. Candidates must possess significant experience in complex business transformation and change management within enterprise environments. This high-impact position focuses on moving customers from experimentation to systematic process reinvention using AWS AI/ML services.
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Experience
15+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 1
What you will work on
AWS is seeking a Principal Customer Success Specialist to drive enterprise adoption of Amazon Quick and generative AI platforms. The role involves designing transformation methodologies, enabling partner ecosystems, and influencing product roadmaps through strategic customer insights. Candidates must possess significant experience in complex business transformation and change management within enterprise environments. This high-impact position focuses on moving customers from experimentation to systematic process reinvention using AWS AI/ML services.
TAL's take
High-impact, senior individual contributor role at a Tier 1 company focused on enterprise-scale GenAI transformation.
The JD is extremely detailed, providing clear responsibilities, specific technical expectations, and defined professional backgrounds.
Salaries at Amazon Web Services (AWS)
26.8 LPA average
Based on 2 Grapevine salary entries for Amazon Web Services (AWS).
Other roles
2 - 4 years
15 LPA average
Range: 15 - 15 LPA
Other roles
10 - 12 years | L5
38 LPA average
Range: 38 - 38 LPA
Must haves
- 10+ years in senior customer-facing roles
- 15+ years leading large-scale business transformation
- Deep expertise in enterprise business execution and process transformation
- Understanding of Amazon Quick capabilities and AWS Gen AI platform
- Experience leading enterprise change management initiatives involving AI/automation
Tools and skills
Nice to have: pmp, scrum, agile, safe.
About the company
AWS is a premier Tier 1 cloud provider and part of the FAANG-tier cohort.
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I writing my thoughts about me(26 years) , I am web developer with 3.5 years right working at Amazon as web developer contract employee ending in Dec , looking for full times roles to join right now , I from a petroleum engineering background (2019 passed out ) later learnt software engineer frontend mostly from my brother's help & through online resources built personal projected ,started career in 2020 by joining a MNC as contractor developer worked there 4 months in 2020, then joined another startup their for 3 months , then 8 months at a startup , then 1 year 8 months at us startup but had a layoff in Feb , then joined Amazon contract through a referal( current CTC 12LPA). Not sure where will I work next ? Sometimes I feel lost & have imposter sendrome like in close to 4 years what have I learnt & excelled?when will I earn more ? But I have a many ambitious like built my own startup , write articles and earn, travel for treking , become fit, become a indie hacker , speak at conference internationally as well, work at top startups & innovate things? Not sure how to plan things & grow in my career ? Maybe 1 or 2years before marriage ? Not sure how I plan to have a stable job and grow in my career with better salary before marriage?