Customer Service Representative
Coats is a global leader in thread manufacturing looking for a Customer Service Representative in Madurai. The role serves as a primary contact for customers, handling daily enquiries, order administration in SAP, and sample request management. The incumbent will also manage customer complaints and proactively promote digital tools and product up-selling. This position requires strong problem-solving skills and the ability to collaborate across supply chain and commercial teams.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Coats is a global leader in thread manufacturing looking for a Customer Service Representative in Madurai. The role serves as a primary contact for customers, handling daily enquiries, order administration in SAP, and sample request management. The incumbent will also manage customer complaints and proactively promote digital tools and product up-selling. This position requires strong problem-solving skills and the ability to collaborate across supply chain and commercial teams.
TAL's take
Solid established global company offering a stable customer support role with clear responsibilities in a B2B environment.
The JD is highly specific regarding the daily tasks, reporting lines, and functional interactions involved in the customer service process.
Must haves
- Previous experience in customer service
- Customer-focused and target-oriented mindset
- Strong communication and interpersonal skills
- Ability to work in a time-critical environment
- Experience with SAP or order management systems
Tools and skills
About the company
Global leader in manufacturing with established international operations, but not a tech-native Tier 1 firm.
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