Market & Customer Insights Specialist - MariBank
Monee is seeking a market and customer insights specialist within the fintech domain to drive research and customer experience improvements. The role involves designing and executing research projects, including surveys and interviews, while triangulating data to provide actionable business recommendations. You will manage regular metrics like NPS and conduct competitor analysis to support product and campaign development. The position requires strong analytical and communication skills, as well as proficiency in survey platforms like Qualtrics or Alchemer.
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Experience
3+ years
Function
Research
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Monee is seeking a market and customer insights specialist within the fintech domain to drive research and customer experience improvements. The role involves designing and executing research projects, including surveys and interviews, while triangulating data to provide actionable business recommendations. You will manage regular metrics like NPS and conduct competitor analysis to support product and campaign development. The position requires strong analytical and communication skills, as well as proficiency in survey platforms like Qualtrics or Alchemer.
TAL's take
Solid mid-level research role at a fintech company with clear, well-defined responsibilities.
The JD provides a very clear scope of research activities, responsibilities, and necessary tool proficiency.
Must haves
- Bachelor’s Degree in Business, Marketing, Psychology equivalent
- At least 3 years of relevant experience in customer research or customer experience
- Experience with banks, FinTech, research or consulting firms
- Good knowledge of Microsoft Office Suite
- Experience with survey programming platform like Qualtrics or Alchemer
Tools and skills
About the company
unfamiliar company, default mid-tier
Posts mentioning Monee
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