Salesforce SCV Engineer
Sanofi is seeking a Salesforce Service Cloud Voice Engineer to design and maintain contact center solutions within their healthtech digital division. The role involves integrating Salesforce with Amazon Connect, developing server-side logic, and building custom Lightning Web Components. Candidates will manage IVR systems, conversational AI, and robust security protocols to ensure HIPAA and GDPR compliance. This is a critical technical role supporting global patient services operations.
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Experience
5+ years
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
Sanofi is seeking a Salesforce Service Cloud Voice Engineer to design and maintain contact center solutions within their healthtech digital division. The role involves integrating Salesforce with Amazon Connect, developing server-side logic, and building custom Lightning Web Components. Candidates will manage IVR systems, conversational AI, and robust security protocols to ensure HIPAA and GDPR compliance. This is a critical technical role supporting global patient services operations.
TAL's take
Strong domain-specific role at a large, established multinational organization with a clearly defined technical scope.
The JD provides a highly specific description of the tech stack, responsibilities, and domain-specific regulatory requirements.
Salaries at Sanofi
21.8 LPA average
Based on 8 Grapevine salary entries for Sanofi.
Engineering
8 - 10 years | L2
21 LPA average
Range: 21 - 21 LPA
Other roles
2 - 4 years | 3
13 LPA average
Range: 12 - 15 LPA
Other roles
4 - 6 years | Data engineer
12 LPA average
Range: 12 - 12 LPA
Operations
10 - 12 years | L2
26 LPA average
Range: 26 - 26 LPA
Must haves
- Bachelor's degree in computer science, engineering, or related field
- Minimum 5 years software development experience
- Proficiency in Apex, Trigger development, and LWC
- Expertise in Salesforce Service Cloud Voice and Amazon Connect
- Experience with AWS core services (Lambda, API Gateway, Lex, etc.)
- Salesforce Platform Developer 1 and Service Cloud Consultant certifications
Tools and skills
Nice to have: gearset, copado.
About the company
Global pharmaceutical company with significant digital operations, though not a top-tier tech-native enterprise.
Posts mentioning Sanofi
Need your inputs!!
Hello All !! Yoe - 4.8 Role - Frontend Developer Cctc - 7.56 Loc - Hyd offered - 13.2 Company - Sanofi Loc - HYD Role - Analyst Ongoing interview: Company: Mphasis Loc - BLR Role - UI DEVELOPER how much % of a hike should I ask on my current offer? Please share your thoughts, so that it would be great, suggest me the best one to join.
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