Technical Support Engineer
Getronics is seeking a Technical Support Engineer to join their team in Singapore for an enterprise-level support role. Responsibilities include providing L2 technical support, managing incident tickets via ServiceNow, and performing hardware maintenance and PC refreshes. The candidate will support a range of tools including Microsoft 365, Zoom, and various collaboration hardware in a diverse environment. This role requires 4+ years of experience and a customer-centric approach to support.
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Experience
4+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Getronics is seeking a Technical Support Engineer to join their team in Singapore for an enterprise-level support role. Responsibilities include providing L2 technical support, managing incident tickets via ServiceNow, and performing hardware maintenance and PC refreshes. The candidate will support a range of tools including Microsoft 365, Zoom, and various collaboration hardware in a diverse environment. This role requires 4+ years of experience and a customer-centric approach to support.
TAL's take
Solid tier-2 company with a clear and well-defined technical support role in an enterprise environment.
The JD provides a highly specific list of software, hardware, and operational responsibilities for an enterprise IT environment.
Must haves
- 4+ years of practical experience in IT support
- Experience in enterprise environment
- Proficiency with Windows 10 and 11, Office 365, Outlook and OneDrive
- Experience managing incident and request tickets via ServiceNow
- Strong familiarity with PC hardware components
Tools and skills
Nice to have: mac os, ios, itil v4 foundation, comptia a+, network+, ccna.
About the company
Established global IT services provider with significant international presence.