Team Lead//Banking Voice Process//Customer Service
This role is for a Team Leader at an International BPO based in Hyderabad focused on international banking voice processes. The successful candidate will supervise and coach a team to drive operational KPIs such as CSAT, NPS, and SLA. Applicants must have prior experience in international BPO banking environments and strong performance management skills. This position involves US shifts and requires immediate availability.
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Experience
1+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 3
What you will work on
This role is for a Team Leader at an International BPO based in Hyderabad focused on international banking voice processes. The successful candidate will supervise and coach a team to drive operational KPIs such as CSAT, NPS, and SLA. Applicants must have prior experience in international BPO banking environments and strong performance management skills. This position involves US shifts and requires immediate availability.
TAL's take
Low-tier BPO role with limited scope and generic metrics-based management duties.
Clear and coherent role requirements despite being in the BPO/Operations domain.
Must haves
- Minimum 1 year Team Leader experience in International BPO
- Banking voice process background (excluding Fraud/Disputes)
- Strong expertise in Operations Metrics: Attrition, Shrinkage, CSAT, NPS, SLA
- Excellent communication skills
- Candidates from BPO/Captive Units only
About the company
Small, unbranded BPO service company.
Posts mentioning International BPO
international onsite projects
Any international onsite projects/ opportunities for Sr Analyst?
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