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Team Lead//Banking Voice Process//Customer Service

International BPOHyderabad, Telangana, IndiaPosted 20 May 2026

This role is for a Team Leader at an International BPO based in Hyderabad focused on international banking voice processes. The successful candidate will supervise and coach a team to drive operational KPIs such as CSAT, NPS, and SLA. Applicants must have prior experience in international BPO banking environments and strong performance management skills. This position involves US shifts and requires immediate availability.

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Experience

1+ years

Function

Operations

Work mode

Onsite, India

Company

Tier 3

What you will work on

This role is for a Team Leader at an International BPO based in Hyderabad focused on international banking voice processes. The successful candidate will supervise and coach a team to drive operational KPIs such as CSAT, NPS, and SLA. Applicants must have prior experience in international BPO banking environments and strong performance management skills. This position involves US shifts and requires immediate availability.

TAL's take

Quality 30/1004/5 clarityTier 3 company

Low-tier BPO role with limited scope and generic metrics-based management duties.

Clear and coherent role requirements despite being in the BPO/Operations domain.

Must haves

  • Minimum 1 year Team Leader experience in International BPO
  • Banking voice process background (excluding Fraud/Disputes)
  • Strong expertise in Operations Metrics: Attrition, Shrinkage, CSAT, NPS, SLA
  • Excellent communication skills
  • Candidates from BPO/Captive Units only

About the company

Small, unbranded BPO service company.

Posts mentioning International BPO