Trainer - Technical Voice Support
HTC Global Services is seeking a Service Desk Trainer to design, deliver, and enhance training programs for their support team. You will be responsible for onboarding new hires and upskilling current staff on service desk operations and technical procedures. Candidates must have previous experience in IT support and professional training. The role involves collaboration with leadership to improve team performance using ITSM tools like ServiceNow or Jira Service Desk.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
HTC Global Services is seeking a Service Desk Trainer to design, deliver, and enhance training programs for their support team. You will be responsible for onboarding new hires and upskilling current staff on service desk operations and technical procedures. Candidates must have previous experience in IT support and professional training. The role involves collaboration with leadership to improve team performance using ITSM tools like ServiceNow or Jira Service Desk.
TAL's take
Solid role at an established mid-tier services company with clearly defined training responsibilities.
Very clear scope focused on training design and delivery for service desk operations.
Salaries at HTC Global Services
22.8 LPA average
Based on 3 Grapevine salary entries for HTC Global Services.
Other roles
4 - 6 years | T3
11 LPA average
Range: 11 - 11 LPA
Other roles
8 - 10 years
45 LPA average
Range: 45 - 45 LPA
Must haves
- Experience in a service desk, help desk, or IT support environment
- Previous experience in a training or coaching role
- Understanding of ITIL principles
- Proficiency with service management tools like ServiceNow, Zendesk, or Jira Service Desk
- Excellent verbal and written communication skills
Tools and skills
About the company
Established global IT services and consulting firm with significant scale.
Posts mentioning HTC Global Services
Which Company To Choose
I have an offer with TCS and HTC Global Services.Which Company I can join kindly suggest me
Google Acquires HTC's XR Unit for $250 Million
- Google is acquiring part of HTC's extended reality (XR) business for $250 million to enhance its virtual and augmented reality hardware. - The deal transfers some HTC VIVE engineering staff to Google and grants non-exclusive IP rights, while HTC retains usage rights. - This marks Google's second major deal with HTC, aiming to accelerate Android XR platform development amidst competition from Apple and Meta. Source: [TechCrunch](https://techcrunch.com/2025/01/22/google-buys-part-of-htc-virtual-reality-unit-for-250-million/)
How is HTC Global Services