Customer Service Analyst -Opera Support
Oracle Hospitality is seeking a Customer Service Analyst to support the global OPERA PMS product suite. The role involves providing first-level technical support via phone and email while managing incident documentation. Candidates must have experience with hotel PMS systems and strong troubleshooting abilities. The position requires 24x7 shift flexibility to support global operations.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 1
What you will work on
Oracle Hospitality is seeking a Customer Service Analyst to support the global OPERA PMS product suite. The role involves providing first-level technical support via phone and email while managing incident documentation. Candidates must have experience with hotel PMS systems and strong troubleshooting abilities. The position requires 24x7 shift flexibility to support global operations.
TAL's take
Solid tier-1 company with clear, defined scope in a support-heavy hospitality domain.
Very clear responsibilities, specific product focus (Opera), and well-defined qualifications.
Salaries at Oracle
23.2 LPA average
Based on 2,486 Grapevine salary entries for Oracle.
Information Technology
0 - 2 years | IC1
8 LPA average
Range: 7 - 10 LPA
Operations
0 - 2 years | IC1
11 LPA average
Range: 6 - 20 LPA
Sales
0 - 2 years | IC1
15 LPA average
Range: 15 - 15 LPA
Product Management
0 - 2 years | IC1
15 LPA average
Range: 10 - 21 LPA
Must haves
- Minimum 2 years experience in IT support or hospitality systems support
- Hands-on experience supporting hotel Property Management Systems (PMS)
- Understanding of hotel operations workflows
- Bachelor’s degree in technology or related field
- Ability to work flexible 24x7 rotational shifts
Tools and skills
Nice to have: oxi, ows, s&c, reporting & analytics, sql, windows, oracle databases, vmware, itil.
About the company
Global enterprise software leader with massive hospitality technology market share.
Posts mentioning Oracle
Oracle - OCI | SDE4 | Bangalore
I have my interview scheduled for Principal Engineer Role (SDE4) with the OCI team. Can you please help with the interview process ? 1) what to expect in the coding round and system design ? 2) how tough/easy is it going to be ? 3) what is the salary range for this role and what to ask and expect ? #tech #oracle #oraclecloud
Oracle retail MOM Dump Interview Questions for Preparations
Hi All, I'm preparing for an Oracle Retail Functional Consultant interview and I'd love to get your help! Could you please share some common interview questions or areas of focus that I should be prepared for? Your input will be greatly appreciated! Thanks!
Oracle refferal
https://forms.gle/NXNqikGFDxMPrkh38 for oracle referral