Citrix Administrator
The Platform Support Engineer will act as a subject matter expert providing technical support for the company's internal and client-facing platforms. Key responsibilities include incident management, troubleshooting, and collaboration with engineering teams to improve tools and processes. Candidates require experience with ServiceNow, network monitoring tools, and basic scripting languages like XML and JSON. This is an onsite role in Bengaluru focused on maintaining service stability and efficient issue resolution.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Platform Support Engineer will act as a subject matter expert providing technical support for the company's internal and client-facing platforms. Key responsibilities include incident management, troubleshooting, and collaboration with engineering teams to improve tools and processes. Candidates require experience with ServiceNow, network monitoring tools, and basic scripting languages like XML and JSON. This is an onsite role in Bengaluru focused on maintaining service stability and efficient issue resolution.
TAL's take
Solid tier-2 global IT services firm offering defined platform support scope.
Role requirements and technical stack are clearly defined within the context of a support engineer position.
Salaries at NTT DATA
17.6 LPA average
Based on 114 Grapevine salary entries for NTT DATA.
Research
0 - 2 years | L2
6 LPA average
Range: 6 - 6 LPA
Engineering
0 - 2 years | L2
3 LPA average
Range: 3 - 3 LPA
Other roles
0 - 2 years | L2
7 LPA average
Range: 5 - 10 LPA
Operations
2 - 4 years | L4
7 LPA average
Range: 7 - 7 LPA
Must haves
- Moderate level experience in customer facing technical support
- Moderate level experience working with the ServiceNow platform
- Demonstrated ability to troubleshoot difficult technical issues
- Proficient with analyzing log files and standard debugging concepts
- Excellent communication skills
Tools and skills
Nice to have: web development.
About the company
Established global IT services provider and consultancy.
Posts mentioning NTT DATA
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me