Senior IT Project Manager- Agentic AI
This role involves leading end-to-end delivery of Agentic AI and Conversational AI solutions for enterprise clients. The manager will coordinate cross-functional teams and oversee the full project lifecycle from discovery through production optimization. The position requires strong expertise in CCaaS, CRM systems, and enterprise integrations, alongside proven experience in Agile delivery. The successful candidate will drive technical transformation projects in a global, collaborative environment.
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Experience
8+ years
Function
Program and Project Management
Work mode
Remote, India
Company
Tier 2
What you will work on
This role involves leading end-to-end delivery of Agentic AI and Conversational AI solutions for enterprise clients. The manager will coordinate cross-functional teams and oversee the full project lifecycle from discovery through production optimization. The position requires strong expertise in CCaaS, CRM systems, and enterprise integrations, alongside proven experience in Agile delivery. The successful candidate will drive technical transformation projects in a global, collaborative environment.
TAL's take
Clear, well-scoped role in a high-demand tech niche, but hindered by the recruiting-platform-only listing and lack of specific client brand.
Crisp definition of project management responsibilities within the specific context of Agentic AI and Conversational AI.
Must haves
- 8+ years of experience in IT project management or technical program delivery
- Experience managing Agentic AI, Conversational AI, or CCaaS-based implementations
- Understanding of end-to-end SDLC processes
- Experience with contact center technologies, CRM, and enterprise integrations
- Expertise in UAT, defect triage, and release management
- Experience with Agile delivery frameworks and Jira/Confluence
Tools and skills
About the company
Unfamiliar company acting as a recruiting partner, default mid-tier.