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OnsiteMid Levelgeneral software

Guest Experience Supervisor (Welcome Experience)

W HotelsSingaporePosted 19 May 2026

W Hotels is seeking a Guest Experience Supervisor to oversee front-office operations and welcome services at their W Singapore Sentosa Cove property. The role involves managing guest check-ins, payment processing, daily reporting, and maintaining high service standards. The successful candidate will also assist management in training, coaching, and supervising team members to ensure adherence to company policies. This is a foundational leadership position within a global hospitality brand.

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Experience

1+ years

Function

Operations

Work mode

Onsite, Singapore

Company

Tier 2

What you will work on

W Hotels is seeking a Guest Experience Supervisor to oversee front-office operations and welcome services at their W Singapore Sentosa Cove property. The role involves managing guest check-ins, payment processing, daily reporting, and maintaining high service standards. The successful candidate will also assist management in training, coaching, and supervising team members to ensure adherence to company policies. This is a foundational leadership position within a global hospitality brand.

TAL's take

Quality 50/1005/5 clarityTier 2 company

Stable role within a major global hospitality brand, though standard operations-focused hospitality position with minimal technical scope.

Very clearly defined responsibilities within guest services and team supervision in a hotel environment.

Must haves

  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
  • High school diploma or G.E.D. equivalent

About the company

W Hotels is part of the established Marriott International group, a large global hospitality brand.

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