Associate - Service Desk
This customer support representative role at Mphasis focuses on providing operational support for mobile and fixed-line services via inbound calls, chats, and emails. Responsibilities include troubleshooting, managing accounts, and meeting specific service level agreements. Candidates are required to have strong communication skills and basic proficiency in mobile operating systems. The role requires flexibility for US shift hours in an office-based environment.
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Experience
0-0 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This customer support representative role at Mphasis focuses on providing operational support for mobile and fixed-line services via inbound calls, chats, and emails. Responsibilities include troubleshooting, managing accounts, and meeting specific service level agreements. Candidates are required to have strong communication skills and basic proficiency in mobile operating systems. The role requires flexibility for US shift hours in an office-based environment.
TAL's take
The role is an entry-level support position at an established IT service firm with clearly defined operational responsibilities.
The JD provides a very clear, standard description of customer support responsibilities and performance expectations.
Salaries at Mphasis
12.2 LPA average
Based on 230 Grapevine salary entries for Mphasis.
Human Resources
0 - 2 years | Level 2 , band 5
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Design
0 - 2 years | Level 2 , band 5
4 LPA average
Range: 4 - 4 LPA
Engineering
0 - 2 years | Level 2 , band 5
3 LPA average
Range: 3 - 4 LPA
Must haves
- Excellent verbal and written communication skills
- Customer support skills
- Basic understanding of Android and iOS
- Computer literacy
- Availability for US shift hours
Tools and skills
Nice to have: servicenow, maximo, remedy.
About the company
Mphasis is a well-established IT services and business process outsourcing company.
Posts mentioning Mphasis
Need your inputs!!
Hello All !! Yoe - 4.8 Role - Frontend Developer Cctc - 7.56 Loc - Hyd offered - 13.2 Company - Sanofi Loc - HYD Role - Analyst Ongoing interview: Company: Mphasis Loc - BLR Role - UI DEVELOPER how much % of a hike should I ask on my current offer? Please share your thoughts, so that it would be great, suggest me the best one to join.
Need suggestions to choose offer
Hi guys, I need your suggestions. I am a java fullstack developer with 4.10 yrs Experience. I have below offers in hand Pwc - 22 LPA fixed Deloite - 20 LPA with 8% variable and 1 lakh JB Mphasis - 23 LPA with 5% variable and 75k JB publicis sapient- 24.6 LPA Fixed I need job security and a long term carrer. Pls help me with this.
Referrals..???
Anybody here can refer me to Mphasis???