Senior Analyst- App Support (SQL)
UnifyCX is seeking a Technical Support Engineer to provide data-related application support for their global business operations. The role involves managing data loads, performing data validation and manipulation, and resolving customer-reported technical issues using SQL and Excel. The successful candidate will work in a fast-paced environment in Mangaluru with an expectation to work night shifts. This position requires strong analytical abilities and experience within a technical support context.
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Experience
2-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
UnifyCX is seeking a Technical Support Engineer to provide data-related application support for their global business operations. The role involves managing data loads, performing data validation and manipulation, and resolving customer-reported technical issues using SQL and Excel. The successful candidate will work in a fast-paced environment in Mangaluru with an expectation to work night shifts. This position requires strong analytical abilities and experience within a technical support context.
TAL's take
Solid tier-2 support role with defined technical stack and clear expectations for a mid-level professional.
Clear title, defined scope, specific tech stack (SQL/Excel), and explicit shift requirements provided.
Must haves
- Strong knowledge of SQL and relational databases
- Advanced working knowledge of Microsoft Excel
- Experience in technical support/customer support environments
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication skills
Tools and skills
Nice to have: crm, ticketing tools, cloud-based applications.
About the company
Global business process outsourcing firm with established international presence.