Desktop Support Engineer (Freelance / On-Demand)
Allied Worldwide is seeking a Desktop Support Engineer to provide Level 2 IT support for global clients. Responsibilities include managing user devices, troubleshooting Microsoft 365 and Azure AD ecosystems, and supporting endpoint security. Candidates must have experience with Intune, SCCM, and networking protocols. The role requires strong customer-facing skills and the ability to work independently in a professional environment.
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Experience
3-5 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Allied Worldwide is seeking a Desktop Support Engineer to provide Level 2 IT support for global clients. Responsibilities include managing user devices, troubleshooting Microsoft 365 and Azure AD ecosystems, and supporting endpoint security. Candidates must have experience with Intune, SCCM, and networking protocols. The role requires strong customer-facing skills and the ability to work independently in a professional environment.
TAL's take
Solid mid-level IT support role at an established service provider, though the freelance nature of the role limits the score.
Very clear and detailed list of technical responsibilities and requirements.
Must haves
- 3-5 years experience in 1st and 2nd level support
- Experience with Windows 10/11 and macOS support
- Proficiency in Microsoft 365 and Azure AD administration
- Experience with Intune, Autopilot, and SCCM/MECM
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Customer-facing skills and professional communication
- Bachelor's degree in IT or related field
Tools and skills
About the company
Global IT services provider and managed services firm with long operating history.
Posts mentioning Allied Worldwide
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