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All jobsHybridOperationsgeneral software3-5 yearsitsm
HybridMid Levelgeneral software

CoE Specialist

Nestlé Nespresso SABengaluru, Karnataka, IndiaPosted 20 May 2026

Nestlé Nespresso is hiring a Center of Expertise (CoE) Specialist to join their digital and tech team in Bengaluru. The role focuses on managing IT incidents, ensuring system stability, and driving continuous improvement through automation. Candidates must have experience with ITSM tools, monitoring platforms, and DevOps practices within a large-scale environment. This is a hybrid role requiring shift work.

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Experience

3-5 years

Function

Operations

Work mode

Hybrid, India

Company

Tier 2

What you will work on

Nestlé Nespresso is hiring a Center of Expertise (CoE) Specialist to join their digital and tech team in Bengaluru. The role focuses on managing IT incidents, ensuring system stability, and driving continuous improvement through automation. Candidates must have experience with ITSM tools, monitoring platforms, and DevOps practices within a large-scale environment. This is a hybrid role requiring shift work.

TAL's take

Quality 60/1005/5 clarityTier 2 company

Solid role at a well-regarded global consumer company, though focused on operational maintenance rather than core product development.

Very clear operational scope and specific requirements regarding ITSM tooling and incident management expectations.

Must haves

  • 3-5 years incident/request management experience
  • Experience with ITSM tools like ServiceNow or JIRA
  • Experience with monitoring tools like Grafana or Nagios
  • Knowledge of DevOps practices
  • Ability to work in shifts

Tools and skills

itsmservicenowjiragrafananagiosdevops

Nice to have: java, hybris, pl sql, magento, shoppify, itil4, genai, chat bots, machine learning.

About the company

Global consumer brand, but this specific role is an operational support position within a digital hub.

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