Escalation Specialist
This role at a leading furniture e-commerce company involves managing high-priority customer escalations to ensure effective resolution and retention. The specialist will handle inbound tickets, diffuse crisis situations, and document interactions within a CRM system. Candidates must possess excellent communication skills and fluency in English, Kannada, and Hindi. This is a fast-paced support position focused on service empathy and KPI attainment.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role at a leading furniture e-commerce company involves managing high-priority customer escalations to ensure effective resolution and retention. The specialist will handle inbound tickets, diffuse crisis situations, and document interactions within a CRM system. Candidates must possess excellent communication skills and fluency in English, Kannada, and Hindi. This is a fast-paced support position focused on service empathy and KPI attainment.
TAL's take
Tier-2 company with a clearly defined but entry-level support role, lacking technical depth.
Clear and coherent responsibilities and requirements for an escalation support role.
Must haves
- Graduation degree
- Excellent verbal and written communication skills
- Proficiency in English, Kannada and Hindi
- Ability to handle escalations and crisis situations
Tools and skills
About the company
unfamiliar company, default mid-tier