Senior Manager - Customer Success
IDfy is looking for a Senior Manager of Customer Success to manage client relationships within the B2B SaaS space. The role involves understanding client business goals, building trustworthy relationships, and advocating for clients internally. Candidates should possess strong communication skills and a deep understanding of SaaS products. This role requires an entrepreneurial mindset and the ability to solve complex client objectives.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
IDfy is looking for a Senior Manager of Customer Success to manage client relationships within the B2B SaaS space. The role involves understanding client business goals, building trustworthy relationships, and advocating for clients internally. Candidates should possess strong communication skills and a deep understanding of SaaS products. This role requires an entrepreneurial mindset and the ability to solve complex client objectives.
TAL's take
Solid mid-tier company with a well-defined role in Customer Success for a B2B SaaS business.
The role provides clear responsibilities and expectations for a customer-facing leadership position.
Salaries at IDfy
20.4 LPA average
Based on 13 Grapevine salary entries for IDfy.
Product Management
0 - 2 years | Fresher
10 LPA average
Range: 10 - 10 LPA
Engineering
0 - 2 years | Fresher
8 LPA average
Range: 8 - 8 LPA
Research
2 - 4 years | Fresher
12 LPA average
Range: 12 - 12 LPA
Product Management
2 - 4 years | Fresher
9 LPA average
Range: 9 - 9 LPA
Must haves
- Good understanding of technology and SaaS products
- Experience managing clients across Financial Services, Fintech, E commerce, Gaming
- Effective business communication skills
- Ability to take ownership of process and outcomes
Tools and skills
About the company
IDfy is an established player in the Indian B2B tech and ID verification space.
Posts mentioning IDfy
Company Review:IDfy
I am interviewing with IDfy and wanted to understand from the viners about the company, the founder and general culture scenario for the company.
Company review - IDFy
Currently interviewing for the role of Senior ML Engineer at a Mumbai based startup called IDFy. Interviews were quite good, however I’m getting mixed reviews of IDFy via Glassdoor and ambitionbox. So thought of asking here.
Any idea about IDfy. How is the company? Work life balance? Work environment?