Incident Manger
Capgemini is seeking an experienced Incident Manager to lead P1/P2 incident resolution and coordinate cross-functional teams. You will manage incident bridges, drive RCA coordination, and ensure adherence to ITIL processes. The role requires strong expertise in ITSM tools like ServiceNow or Remedy and deep operational experience. You will play a key role in maintaining stability for global clients within a large, established engineering services organization.
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Experience
6-9 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Capgemini is seeking an experienced Incident Manager to lead P1/P2 incident resolution and coordinate cross-functional teams. You will manage incident bridges, drive RCA coordination, and ensure adherence to ITIL processes. The role requires strong expertise in ITSM tools like ServiceNow or Remedy and deep operational experience. You will play a key role in maintaining stability for global clients within a large, established engineering services organization.
TAL's take
Solid tier-2 global consultancy with a well-defined operational role and clear seniority level.
Very clear scope focused on incident management and ITIL processes with defined experience requirements.
Salaries at Capgemini
11.2 LPA average
Based on 2,138 Grapevine salary entries for Capgemini.
Operations
0 - 2 years | B1
7 LPA average
Range: 2 - 14 LPA
Operations
2 - 4 years | A5
7 LPA average
Range: 3 - 23 LPA
Operations
4 - 6 years | B1
12 LPA average
Range: 3 - 56 LPA
Operations
6 - 8 years | B2
12 LPA average
Range: 8 - 17 LPA
Must haves
- 6-9 years experience in Incident Management or IT Operations
- Strong expertise in ITIL Incident Management processes
- Hands-on experience with ITSM tools like ServiceNow or Remedy
- Understanding of application, infrastructure, and cloud environments
- Excellent communication and escalation handling skills
Tools and skills
About the company
Established global IT services and consulting firm.
Posts mentioning Capgemini
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