Senior Services Consultant - Amazon Connect
Zendesk is hiring a Senior Services Consultant to lead technical delivery and Amazon Connect implementations for customers. You will own the full implementation lifecycle, from requirements gathering and design workshops to deployment and go-live. The role requires deep AWS expertise and strong Python scripting skills to build integrations for contact center solutions. You will collaborate with cross-functional teams to deliver high-quality technical outcomes for high-profile clients.
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Experience
3+ years
Function
Consulting
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Zendesk is hiring a Senior Services Consultant to lead technical delivery and Amazon Connect implementations for customers. You will own the full implementation lifecycle, from requirements gathering and design workshops to deployment and go-live. The role requires deep AWS expertise and strong Python scripting skills to build integrations for contact center solutions. You will collaborate with cross-functional teams to deliver high-quality technical outcomes for high-profile clients.
TAL's take
Solid role at a well-known global software company with clearly defined technical requirements and project-based ownership.
The JD provides a very clear scope of responsibilities, technical stack, and team interaction expectations.
Salaries at Zendesk
24.0 LPA average
Based on 1 Grapevine salary entries for Zendesk.
Other roles
4 - 6 years | L2
24 LPA average
Range: 24 - 24 LPA
Must haves
- 3+ years customer-facing experience in consulting or technical support
- Hands-on experience with Amazon Connect
- 3+ years experience building and deploying cloud-based solutions
- Experience implementing and supporting AWS environments
- Strong programming skills in Python
- Experience with AWS Lambda
Tools and skills
About the company
Zendesk is a well-established global SaaS company, though not in the core FAANG/Tier 1 startup bracket.
Posts mentioning Zendesk
Referral required at Zendesk
Hi Folks, Need a referral at Zendesk. Please please let me know if you work there and can help. Thanks in advance :)
Need Zendesk reviews
Zendesk seems to be hiring aggressively in Pune location. How is the work culture and work life balance there? Need to get some reviews, ASAP.